It’s hard to remember a time when phone interviews weren’t standard for screening candidates. More and more companies interview candidates over the phone every year. And it’s no wonder when you look at the phone interview pros and cons.
Let’s look at the telephone interview advantages first.
And these are only a handful of the advantages of phone interviews that we’re going to look at today. Regarding drawbacks, the shorter interview process and nonvisual aspect of these interviews can make it difficult to build rapport.
As we’ve discussed, many businesses have shifted to phone interviews as their standard interview medium. The last few years have created radical change across industries and in our personal lives. The Covid-19 pandemic has pushed over the edge to a world of remote work and software solutions. Although the pandemic is rapidly retreating in our collective rear mirror, the effects are expected to continue.
As such, many businesses rarely conduct screening interviews in-person anymore. They rather opt for solutions such as on-demand phone interviews to remain competitive in the modern, remote labor market. It allows recruiters to conduct the initial screening interview quickly and efficiently without struggling with, according to Yello, the 30 minutes to 2 hours it takes to schedule an interview.
But, what exactly is a phone interview? In essence, a telephone interview is any phone call where the recruiter can determine if a candidate is qualified to move on to the next stage of the hiring process. With on-demand phone interviews, you offer an interview experience that allows the candidate to respond at a time convenient while also allowing the recruiter to review answers whenever works best for them.
And that’s the long and short of what a telephone interview is. It’s simply an easier and more efficient way to screen candidates. And with on-demand interviews, all you need to do is record the recruiter's end of the interview. That is delivered to the candidate, and the candidate returns to their interview when it works best for them. Utilizing an on-demand phone interview platform like Qualifi simplifies this process and allows you to easily standardize your phone interviews for a better and faster-recruiting process.
Again, as we’ve discussed, there are many advantages of phone interviews. The foremost of these, which we will discuss here, is their capacity for high-volume hiring and accessibility. These are particularly useful to businesses that frequently face high turnover rates and accessibility issues in their hiring process. Phone interviews offer a solution to both.
Up to 65% of companies face high-volume hiring demands. These businesses include restaurants, healthcare, and call centers. All of these are frequently hiring more and more employees to cover their turnover. This is where phone interviews set up for high-volume hiring come in. An on-demand phone interview platform like Qualifi can allow you to screen more candidates than ever before and automate the most tedious parts of the hiring process such as scheduling. This enables even small hiring teams to handle large candidate pipelines and consistently hire the best talent to cover potentially hundreds of open positions.
Then there’s the matter of accessibility. A candidate cannot engage in your hiring process if they lack the ability to do so. Not everyone owns a webcam or can spare the time to interview in the middle of the business day when they already have a busy schedule. Phone interviews help circumvent this challenge. Roughly 97% of Americans own a cell phone, and that means almost 97% of Americans can access a phone interview.
If you’re an experienced recruiter, you’re well aware of the existence of video interviews and how they offer similar benefits to phone interviews. Which brings us to the question, what is better when we consider video interviews vs. phone interviews?
Well, let’s first take a look at what they both have in common.
Both maintain a human connection in an asynchronous hiring process as they both allow your team to apply tone and brand voice to your interviews. And then, in terms of consistency, both on-demand methods require pre-recorded questions. As such, each candidate receives the exact same interview, which gives everyone an equal opportunity.
However, the similarities end there. Through closer analysis, we find that video interviews consistently fail to measure up to phone interviews.