How First Advantage used Qualifi to broaden their applicant pool

Using Qualifi allowed First Advantage to mitigate bias in their hiring process and create a more thorough review process.
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About
First Advantage delivers comprehensive background check solutions and insights that enable employers and housing providers to make confident choices, reduce risk, and maintain compliance.
Industry
IT Services and IT Consulting
Company Size
1,000 - 5,000+
Key Results
  • Review a larger applicant pool + hire candidates faster
  • Mitigate bias in the screening process 
  • Create a more thorough review process 

“Qualifi is a must-have tool because it allows for a variety of candidates to go through the phone screening process, instead of screening a select number of candidates, you have a wider pool of candidates you can actually choose from. It also helps you to keep your interviewing and phone screening process unbiased. Everybody’s getting the same consistent questions. Nobody’s getting a different interview. It allows the team to really, really listen in, and instead of trying to be rushed on the phone, you can take your time and listen to the conversation, listen to the feedback that they gave during the call.”
Trevor Lindley
Human Resources Manager

First Advantage uses a unique recruiting structure, one where each department has its own recruitment team. This structure allows recruiters to thoroughly understand the needs of hiring managers and better align with the department’s needs. Qualifi has allowed them to manage their time and candidate experience in a new way. 

Previously

First Advantage had to cold call every applicant and take notes with each screening manually. 

Now

They can review a broader pool of applicants, referring back to the Qualifi transcriptions as they move through the hiring process. 

The Challenge 

In today’s competitive job market, First Advantage needs to screen roughly 10 candidates in order to move just one through the interview pipeline. According to Trevor Lindley, HR Manager with First Advantage, each month’s hiring goal is anywhere between 15-40 onboards — requiring them to screen between 150 and 400 applicants each month. 

“Using Qualifi has helped the recruiting team to become more effective and efficient at finding and screening candidates for our open headcount, specifically our customer care team and our operations group, to help quickly fill our roles.” — Trevor Lindley, HR Manager with First Advantage

The Process 

Because each department has its own recruitment team, each team is required to interview candidates for various levels. First Advantage found that a piece-meal approach to talent acquisition software was the best route for them. Lindley found that using Qualifi in tandem with traditional phone screenings allows the team to get through the screening process for high-volume roles.  

Lindley has also noticed that candidates can respond outside typical business hours when they are able to screen with Qualifi. “[Candidates] really liked that they could do it at their own schedule or their own time,” says Lindley. 

First Advantage also found that Qualifi created a better candidate experience by allowing interviewees the time to prepare.

“Instead of me cold calling them and asking them questions, it allows them that flexibility to be able to click on the link when it's their time, right,” says Lindley. “They're prepared. They’ve got themselves ready to be able to answer their questions. And so, I think that that is also a really great advantage for them to present themselves to their best.”

The Result 

When First Advantage added Qualifi to their hiring toolkit, recruiters found that they could save time by using asynchronous interviewing. Using on-demand interviews allows First Advantage to shorten its application process

Lindley also notes that the AI-generated transcript of each interview allows for an easier review process and automates an often tedious portion of the hiring cycle. “So if you're not good about having a phone conversation and documenting it, you have everything in the system, so you have verbatim what the candidate said during that process, so you can always refer back to their pre-screening as well, which makes it super helpful,” says Lindley. 

“Qualifi is a must-have tool because it allows for a variety of candidates to go through the phone screening process, instead of screening a select number of candidates, you have a wider pool of candidates you can actually choose from,” says Lindley. “It also helps you to keep your interviewing and phone screening process unbiased. Everybody’s getting the same consistent questions. Nobody’s getting a different interview. It allows the team to really, really listen in, and instead of trying to be rushed on the phone, you can take your time and listen to the conversation, listen to the feedback that they gave during the call.”

After introducing Qualifi, First Advantage found they were able to: 

  • Review a larger applicant pool + hire faster
  • Mitigate bias in the screening process 
  • Create a more thorough review process 

Qualifi Tip 

Use the transcription portion of Qualifi to re-review candidates if you are trying to decide who to pass on to hiring managers. “You can always go back to what they said if you have any questions and things like that,” says Lindley. “So I think that that makes it super beneficial to be able to have that feature in the system.” 

Broaden your applicant pool using Qualifi